HARDWARE AND SOFTWARE SUPPORT
We offer hardware and software solutions to your organizations and institutions. We assist organizations in doing repairs and replacement of physical components within a unit.
Your company’s IT infrastructure is the backbone of an efficient business. Carefully and consistently maintaining IT hardware within this ecosystem ensures high availability and productivity across all business functions. The maintenance of this infrastructure involves a combination of hardware support services and hardware maintenance tools administered either remotely or on-premises by IT professionals.
We understand that your business requires round-the-clock support to cater to an unexpected hardware failure that results in costly business downtime. Our technical support team is on call 24/7 and will quickly resolve any hardware issues on-premises or remotely.
Software support services are generally technical support or break/fix services that are delivered for specific software products.
Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.
Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.
